How we built a comprehensive vehicle booking platform handling 100+ daily bookings, managing 50+ vehicles, and achieving 250% user growth in the first year.
Traditional vehicle booking services in Mumbai were plagued with phone calls, unclear pricing, and poor fleet visibility. Buswing needed a complete digital transformation. Lost bookings due to slow response times, customer confusion about pricing, and zero visibility into fleet availability were costing the business thousands in potential revenue every week.
Multiple service types (hourly, outstation, airport) each requiring different inputs, pricing models, and availability checks.
Tracking 50+ vehicles across Mumbai, managing availability, maintenance schedules, and driver assignments in real-time.
Complex pricing based on distance, duration, vehicle type, peak hours, and special events—all calculated instantly.
Customers booking, admins managing fleet, drivers receiving assignments—all needed separate interfaces working in harmony.
We spent time with Buswing's team, customers, and drivers to understand the entire ecosystem. We discovered that success required balancing customer ease, admin control, and driver efficiency—all in real-time.
Seamless booking for hourly rentals, outstation trips, and airport transfers with service-specific forms and instant pricing.
Live GPS tracking of fleet, availability status, and automatic assignment based on location and capacity.
Integrated maps for route optimization, distance calculation, and estimated travel time for accurate pricing.
Automated fare calculation based on multiple factors including distance, time, vehicle type, and surge pricing.
Integrated payment processing with multiple options, instant receipts, and refund management.
Comprehensive insights on bookings, revenue, fleet utilization, and customer behavior with visual reports.
The implementation delivered measurable improvements across all key metrics, transforming daily operations and user experience.
Average bookings processed per day
Vehicles managed on the platform
Increase in customer base post-launch
Average time to complete booking
"Lancehawks transformed our vision into reality. The platform they built is not just functional—it's beautiful, fast, and has helped us scale from 10 to 50+ vehicles seamlessly. Our customers love the ease of booking, and we love the control and insights the admin dashboard provides."
Founder & CEO, Buswing
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